Getting started with MedMinder
Your unit comes with a comprehensive step-by-step instruction brochure that is easy to understand and follow. If you have any questions, the MedMinder Customer Service staff is always just a phone call away.
No. There is no need for a computer or any other type of Internet access.
All you need is electricity and wireless (cellular) coverage in the area in which you are using MedMinder (as you would with a cell phone). The pill dispenser has an internal cellular modem.
Rechargeable batteries are already installed in case of a power outage. Batteries will last at least 12 hours between charges and are continually charging when the unit is plugged in.
You have several options for setting up your medication schedule. If you have a computer with internet access, you can fill out the medication page at www.medminder.com. If you have a caregiver who will be helping you use MedMinder, the caregiver can set up your medication schedule online. Or you can use the registration form that comes with MedMinder and mail or fax it to MedMinder. MedMinder staff will then enter your medication schedule into the system for you.
If you have any questions about setting up, registering, programming or operating your unit, simply call MedMinder’s Customer Service at 1-888-MED-MIND (1-888-633-6463).
You can always change your medication schedule or any of your preferences by accessing your account at www.medminder.com. You can also call MedMinder and we will make the requested changes for you.
MedMinder pill dispenser is shipped within one business day of placing the order. We ship it from Massachusetts and use FedEx or UPS service.
Medication Trays: Fills and Refills
Yes. When you register MedMinder, you will set the weekly time that you would like to refill your unit and you will receive a reminder accordingly. If the medication tray is not refilled at the scheduled time, you and your caregivers will be notified by the system.
Two things must happen:
- Update this on your account – either you or your caregiver can do this over the web or you can contact MedMinder and we will do it for you.
- Open the lid and make the needed medication changes (as you would with a simple pillbox). The system will report that an unscheduled refill was made.
Each medication tray has 28 compartments, four cups per day. The tray holds one week’s supply of medication and can accommodate dozens of different sizes and types of pills.
Simply call MedMinder’s Customer Service Center at 1-888-MED-MIND (1-888-633-6463) and new cups will be sent to you.
No problem – compartments can be left empty. Medications should only be in the compartments matching your prescribed medication schedule.
This depends on the size of the pills. The cups are large enough to contain generous amount of pills. Each cup can hold upto 11-12 regular M&Ms.
The instructions that come with your unit include a visual chart displaying the meaning of each light or combination of lights.
For a complete list of notifications, visit: www.medminder.com/notifications. Each user or caregiver has the option to select his/her own notification preferences.
Yes. MedMinder provides alerts that are both visual and auditory. The beeps can be easily heard and the lights flash on & off to get your attention. The system also provides automatic phone calls as reminders, in case the lights and beeps do not prompt taking the scheduled medication. You can also choose to receive just some of the reminders and disable the others. If you are visually impaired, the unit opens easily and the cups and compartments are large enough to feel and easy to remove and replace.
You or your caregiver can select which reminders (beeps, flashing lights, phone calls, text messages or all) you want to receive. You can also change these selections at any time.
Yes. MedMinder is completely portable and the prescription schedule will remain intact. If there is no wireless coverage in the area where you are staying, the lights and beeps will still operate. Phone calls, email and text messages will work when you are back in a wireless coverage area.
Please call MedMinder’s Customer Service Center at 1-888-MED-MIND (1-888-633-6463) or email us at email@example.com. We take pride in our Customer Service and promise a great experience. Customer Service is available Monday through Friday, 9 AM to 5 PM, EST.