As a MedMinder patient, you have the right to:

  1. Be given appropriate and professional pharmacy services without discrimination against your race, creed, color, national origin, religion, gender, sexual preference, handicap or age.
  2. Speak with a pharmacist regarding any questions or concerns you may have about your medications.
  3. Speak with a pharmacist for emergency situations 24 hours a day, 7 days a week.
  4. Be fully informed of the pharmacy’s programs.
  5. Receive services from personnel who are qualified including a Registered Pharmacist, or Pharmacy Technician.
  6. Choose the pharmacy from which you receive services, change pharmacy providers at any time, and accept or decline any services offered (as allowed by law).
  7. Ask for help in finding and transferring the pharmacy services you need for your treatment.
  8. Receive the pharmacy services you need at the time you need them.
  9. Receive respectful and considerate treatment from all pharmacy staff.
  10. Be sure that your pharmacy services records will be kept confidential.
  11. Say “yes” or “no” to giving those records to any other person or agency and to have personal health information shared only in accordance with state and federal law.
  12. Ask for the identity and job title of the staff member you are speaking with and to speak with a supervisor if requested.
  13. Know how we handle complaints.
  14. Get full explanations of the total bill for the services and the products you have received.

As a MedMinder patient, you have the responsibility to:

  1. Give correct and complete information about your health, medications, allergies and other important medical information and notify the pharmacy of any changes.
  2. Give accurate clinical and contact information and to notify the pharmacy of changes in this information.
  3. Notify MedMinder of any problems, concerns or dissatisfaction with our services.
  4. Notify MedMinder of any changes that may need to be made prior to a scheduled delivery.
  5. Complete and return any required forms.
  6. Ask for more information about anything you do not understand.