Getting started with MedMinder

How do I know where to begin with my new MedMinder unit?

Your unit comes with a comprehensive step-by-step instruction brochure that is easy to understand and follow. If you have any questions, the MedMinder Customer Service staff is always just a phone call away.

Do I need to have Internet access at home in order to use MedMinder?

No. There is no need for a computer or any other type of Internet access.

What do I need to have at home in order to operate MedMinder?

All you need is electricity and wireless (cellular) coverage in the area in which you are using MedMinder (as you would with a cell phone). The pill dispenser has an internal cellular modem.

What happens if I lose electricity?

Rechargeable batteries are already installed in case of a power outage.

Maya – 6 hours Jon – 6 hours
Maya+Alert – 48 hours Jon+Alert – 48 hours

How do I program MedMinder to match my medication schedule?

The easy step-by-step setup process is done online at www.medminder.com. If you need assistance with the setup one of our customer support professionals would be happy to assist you. Please call MedMinder at 1-888-633-6463.

How do I get help registering and programming MedMinder?

If you have any questions about setting up, registering, programming or operating your unit, simply call MedMinder’s Customer Service at 1-888-MED-MIND (1-888-633-6463).

What if I need to change my medication schedule during the week?

You can always change your medication schedule or any of your preferences by accessing your account at www.medminder.com. You can also call MedMinder and we will make the requested changes for you.

How fast do you ship the MedMinder unit?

Your MedMinder order is shipped within one business day of placing the order. We ship it from Massachusetts and use UPS.

Medication Trays: Fills and Refills

Does MedMinder provide reminders when it’s time to refill the tray?

Yes. When you register MedMinder, you can schedule a Refill Reminder. If the medication tray is not refilled at the scheduled time, you and your caregivers will be notified by the system. Keep in mind that the Refill Reminder is optional and you can refill the MedMinder at any time.

What happens if my prescription changes before the next scheduled refill?

Two things must happen:

  • Update this on your account – either you or your caregiver can do this over the web or you can contact MedMinder and we will do it for you.
  • Open the lid and make the needed medication changes (as you would with a simple pillbox). The system will report that an unscheduled refill was made.

How long will a full medication tray last?

Each medication tray has 28 compartments (4 rows with 7 compartments in each row). Each tray can hold 1 week to 4 weeks of medication, depending on the number of dosages per day.

3 to 4 Times Per Day 1 week of medication.
2 Times Per Day 2 weeks of medications. The first 2 rows become WEEK 1 and the second 2 rows become WEEK 2.
1 Time Per Day 4 weeks of medications.

Where can I get more medication cups?

Simply contact MedMinder Customer Service Center at 1-888-MED-MIND (1-888-633-6463) or e-mail us at support@medminder.com and new cups will be shipped to you for no charge. 

What if I take medication fewer than four times a day?

MedMinder pill dispensers hold 1 week to 4 weeks of medication, depending on the number of dosage times per day.

3 to 4 Times Per Day 1 week of medication.
2 Times Per Day 2 weeks of medications. The first 2 rows become WEEK 1 and the second 2 rows become WEEK 2.
1 Time Per Day 4 weeks of medications.

How many pills could the MedMinder pill dispenser accommodate?

This depends on the size of the pills. The cups are large enough to contain generous amount of pills. Each cup can hold upto 11-12 regular M&Ms.

Operating MedMinder

What do the different color status lights do?

The instructions that come with your unit include a visual chart displaying the meaning of each light or combination of lights.

What types of notifications will I or my caregivers receive?

For a complete list of notifications, visit: www.medminder.com/notifications. Each user or caregiver has the option to select his/her own notification preferences.

Can someone with a vision or hearing disability use MedMinder?

Yes. MedMinder provides alerts that are both visual and auditory. The beeps can be easily heard and the lights flash on & off to get your attention. The system also provides automatic phone calls as reminders, in case the lights and beeps do not prompt taking the scheduled medication. You can also choose to receive just some of the reminders and disable the others. If you are visually impaired, the unit opens easily and the cups and compartments are large enough to feel and easy to remove and replace.

What if I don’t want to receive all the reminders available, just some of them?

You or your caregiver can select which reminders (beeps, flashing lights, phone calls, text messages or all) you want to receive. You can also change these selections at any time.

Can I take MedMinder with me if I go away for several days or go away on vacation?

Yes. MedMinder is completely portable and the prescription schedule will remain intact. If there is no wireless coverage in the area where you are staying, the lights and beeps will still operate. Phone calls, email and text messages will work when you are back in a wireless coverage area.

Customer Support

Who do I call if I have questions about using MedMinder?

Please call MedMinder’s Customer Service Center at 1-888-MED-MIND (1-888-633-6463) or email us at info@medminder.com. We take pride in our Customer Service and promise a great experience. Customer Service is available Monday through Friday, 9 AM to 8 PM, ET.

Medminder Pharmacy

How much are my co-pays?

For most customers, your co-pay will be the same as at your local retail pharmacy. If you are currently receiving your medication from mail order or in 90-day supplies, you may pay a slightly higher co-pay at MedMinder Pharmacy, but there is no cost for your MedMinder Smart Dispenser.

How do I speak to the pharmacist?

You can call us toll free 24 hours a day, 7 days a week at 888-MED-MIND (1-888-633-6463) or email us at info@medminder.com. Our knowledgeable pharmacists are happy to help in any way they can.

Can you ship prescriptions to any state?

MedMinder Pharmacy currently provides its services in NY, PA, FL, MA, CT, IL, CO, NJ, WI, WA, OH, AZ. We are adding new states constantly so please check for the current listing, or request to be notified when we are available in your state

Can my doctor send prescriptions directly to MedMinder Pharmacy?

MedMinder Pharmacy is our full-service pharmacy, just like your local retail pharmacy, so your doctor can send prescriptions to us at any time via their e-scribe software or via Fax: 844-633-6463, Phone: 855-RX-BEYOND (1-855-792-3966)

Can you send me medications that don’t fit in the trays, like inhalers, eye drops or creams?

Yes. We are a full-service pharmacy and can dispense inhalers, eye drops and creams, as well as prescriptions, over-the-counter medications, and vitamins.

What do you do about medications I only take sometimes and not every day?

The medications you take only when you need them (rather than on a specific schedule) are dispensed in standard prescription bottles rather than in your MedMinder trays. If you find yourself taking an “as-needed” medication on a regular basis, our pharmacy team can help you decide whether it might make sense to get a new prescription so we can include them in your next tray

I am caring for a loved one, may I sign them up?

Of course! MedMinder Pharmacy is an integral part of caring for your loved one. Just call our care team at 1-888-MED-MIND (1-888-633-6463) Fax: 1-888-647-8595 and we will help guide you through the simple steps. Your MedMinder Smart Pill Dispenser will also allow setting up multiple caregiver accounts with access to reports and alerts for any missed doses. Our goal is to ensure peace of mind for you and your loved one.

How do you handle controlled drugs?

We can fill and include schedule III, IV, and V medications in your medication trays. Schedule II prescriptions cannot be packaged in your trays and can only be filled by MedMinder Pharmacy in certain states. Please contact our pharmacists for further information

Do I need to call my doctor or current pharmacy?

No. We will handle everything! When you sign up, our care team takes over for you. As part of our Smart Pharmacy Program, we have a new customer orientation. During this we will gather your medication list and prescribers, our pharmacist will perform an initial reconciliation and contact your prescriber(s) for new prescriptions. From there we will work with you to set the best start date for your pre-packaged, pre-organized medication trays.

What happens if I get a new prescription?

If it is a medication that needs to begin right away, we will ship you a supply to last you until your next medication tray arrives with simple to follow instructions for adding them to your current cups. In certain cases you may have a medication that is temporary and must start immediately, (an antibiotic, for example). We recommend getting the initial doses for such medications at a local retail pharmacy. In all cases, we will ship you a complete new tray with all your current medications every two weeks. Of course, whenever you have a concern or question, just call. Our pharmacist is there for you.

What happens if my dose changes?

If you have a medication with frequent dose changes, we may put that medication in a separate card for you, or send a pill bottle with simple to follow instructions for adding them to your current cups. And again, we will ship you a new complete tray with all your current medications every two weeks. As partners on your care team, we will be working closely with your prescribers for the best and easiest way to manage your medications.

What if I need an antibiotic?

If you have a medication that is temporary and must start immediately, (an antibiotic, for example) we recommend filling that as soon as possible at a local retail pharmacy. As always, if you are confused or unsure, please call and speak to our pharmacist.

Can you include vitamins or aspirin in my medication trays?

We are happy to. Preventative care is important to your well-being. We can include most over-the-counter medications that you may take to help keep you on track!

Can you also ship medications that don’t fit in packets, like eye drops, inhalers and creams?

Yes. As your full-service pharmacy we will make sure you have eye drops, inhalers, shampoos and creams, in addition to your prescriptions, over-the-counter medications, and vitamins all delivered to your door.

Can you send insulin as well as supplies such as test strips and needles for insulin pens?

We can send insulin and needles for insulin pens. We will ship insulin overnight via temperature-controlled packaging. For test strips, we can bill third party insurance (not Medicare B) and mail them to you.

How do you get my insurance information?

Prior to enrolling in MedMinder Pharmacy’s Medication Management, we will interview you or a caregiver to gather any required data including insurance information.

When can I speak to a pharmacist?

Our pharmacists are available 24 hours a day, 7 days a week. Our normal business hours are Monday to Friday 8am – 8pm Eastern Time. After normal business hours, a voicemail line is available for our customers and a pharmacist will return your call. Of course, in the case of a medical emergency, please call 911.

Do I need to call you with refills?

No. We are not just your pharmacy, we are your personal medication manager! Because we partner with you from the time you join us, we have a complete profile of your medications and will manage all of your refills for you. NO MORE RUNNING AROUND, let our trained staff run for you! If due to your insurance a prescription needs a prior authorization, we start early with your doctor and insurance company to be able to get your medication to you on time.

How do you fill these trays custom just for me?

We’ve designed a multiple step process involving machine based scanning and filling as well as quality checks by our pharmacist and staff prior to sealing and shipping your custom trays to ensure accurate doses in the right cups for the right times.

What insurance plans do you accept?

MedMinder Pharmacy accepts most insurance plans, including the majority of Medicare Part D plans. The quickest way to ensure we can fill your prescriptions is to check with your insurance directly, we are MedMinder Pharmacy in Needham, MA 02494.

How much does MedMinder Pharmacy’s Smart Pharmacy Program cost?

There is no charge for your MedMinder Smart Pill Dispenser or our smart pharmacy program. For most plans your standard 30-day co-pays will of course apply the same as at your local retail pharmacy. If you are currently receiving your medication from mail order or in 90-day supplies, you may pay a slightly higher co-pay at MedMinder Pharmacy. You will receive a monthly billing statement that shows the cost of your medications, the amount that was covered by insurance, and the amount to be paid out-of-pocket. There are no shipping, handling, or extra fees for using MedMinder Pharmacy.

How much are my co-pays?

For most plans and most people your standard 30-day co-pays will of course apply the same as at your local retail pharmacy. Your best bet is to call and ask! Here are some exceptions worth checking on with your insurance company:

  • If you are currently receiving your medication from mail order or in 90-day supplies, you may pay a slightly higher co-pay for choosing 30 day supplies.
  • Depending upon where you live some insurers will have some differences for different types of pharmacies (Walmart for example).

Am I signing up for a long contract?

No, as your trusted pharmacy, our commitment is to deliver on the peace of mind that comes with knowing you or your loved ones medications are accurate and on time. If for any reason you want to cancel, just call and we will take care of transferring your information to wherever you wish.

How will you bill me?

We will set up a MedMinder Pharmacy account and keep a credit card on file to charge monthly for co-pays or any non-prescription items you may have ordered. We understand everyone’s circumstance is unique and if you require and specific handling or third party billing please call our care team.

Do you guarantee my medication?

As your trusted pharmacy and member of your care team, we will ship your trays well before your refill date. You can track your shipments online and we 100% guarantee your order is accurate and on time. If for some reason there is a problem we will fix it at our expense and overnight at no cost.

How can I change my address?

Call us at 1-888-MED-MIND (1-888-633-6463) or use the “contact us” link on our website.

What do you do if I go away or on vacation?

This is a normal issue for our pharmacy, simply tell our care team when you’ll be away and we will either contact your insurance company to allow you enough medication to last until you return or arrange for alternate shipping address*. *some restrictions due to licensing may apply.

How often do you ship?

Our pharmacist will coordinate with you to ship in the most efficient way we can. Your MedMinder Pill Dispenser is smart enough to handle different numbers of doses per day. Generally, we ship you 2 new medication trays every 14 days. That may be a 2 week supply if you take medicine more than 2 times per day or enough for a month if you take medicine only 2 times per day or less. We will also include any non-emergency, as-needed meds, eye drops, inhalers, or creams that you request since your last shipment.

Can you do an emergency or overnight shipment?

While we can overnight, if your medication should start immediately, like an antibiotic, we recommend filling at a local retail pharmacy. If you’re not sure about the urgency of starting the medication, call our care team.

Is it safe to ship medication?

Yes, we ship our trays via UPS. You can track your shipment or ask that a tracking number be emailed to you with each shipment.

Where the pharmacy physically located?

Our pharmacy is located at 30 Wexford St., Needham, MA 02494

Can you ship prescriptions to my state?

MedMinder Pharmacy currently provides its services in NY, PA, FL, MA, CT, IL, CO, NJ, WI, WA, OH, AZ. We are adding new states constantly so please check for the current listing, or request to be notified when we are available in your state

Privacy and Security

Are MedMinder trays child safe?

While our trays as shipped are not child safe and must remain out of the reach of children, your MedMinder Smart Pill Dispenser is optionally available as a locked unit with constant online monitoring, so once your tray is loaded your medications are safely locked until each dose becomes available.

Is the information I send MedMinder Pharmacy secure?

Your privacy and confidence in working with our pharmacy are critical your trust in us. We follow the latest security and encryption protocols and are fully HIPAA compliant. You may review our privacy policy and our terms of use.