FAQ
Getting started with MedMinder
Your unit comes with a comprehensive step-by-step instruction brochure that is easy to understand and follow. If you have any questions, the MedMinder Customer Service staff is always just a phone call away.
No. There is no need for a computer or any other type of Internet access.
All you need is electricity and wireless (cellular) coverage in the area in which you are using MedMinder (as you would with a cell phone). The pill dispenser has an internal cellular modem.
Rechargeable batteries are already installed in case of a power outage. The Battery will last for 12 hours.
Medication Trays: Fills and Refills
Yes. When you register MedMinder, you can schedule a Refill Reminder. If the medication tray is not refilled at the scheduled time, you and your caregivers will be notified by the system. Keep in mind that the Refill Reminder is optional and you can refill the MedMinder at any time.
Not a problem. Open the lid and make the needed medication changes (as you would with a simple pillbox). The system will report that an unscheduled refill was made.
How long will a full medication tray last?
Where can I get more medication cups?
What if I take medication fewer than four times a day?
How many pills could the MedMinder pill dispenser accommodate?
Each medication tray has 28 compartments (4 rows with 7 compartments in each row). Each tray can hold 1 week to 4 weeks of medication, depending on the number of dosages per day.
3 to 4 Times Per Day | 1 week of medication. |
2 Times Per Day | 2 weeks of medications. The first 2 rows become WEEK 1 and the second 2 rows become WEEK 2. |
1 Time Per Day | 4 weeks of medications. |
MedMinder pill dispensers hold 1 week to 4 weeks of medication, depending on the number of dosage times per day.
3 to 4 Times Per Day | 1 week of medication. |
2 Times Per Day | 2 weeks of medications. The first 2 rows become WEEK 1 and the second 2 rows become WEEK 2. |
1 Time Per Day | 4 weeks of medications. |
This depends on the size of the pills. The cups are large enough to contain generous amount of pills. Each cup can hold upto 11-12 regular M&Ms.
Operating MedMinder
Customer Support
Please call MedMinder’s Customer Service at 1-888-MED-MIND (1-888-633-6463) or email us at [email protected] We take pride in our Customer Service and promise a great experience.
Customer Service is available Monday through Friday, 9 AM to 8 PM, EDT and Saturday & Sunday 9AM to 5PM EDT.
30 Wexford Street, Needham, MA 02494